We take your personal data seriously. This Privacy Policy explains exactly what information rg game collects, how we use it, and the rights you hold as a player in the Philippines. Reading this page before you register helps you make an informed decision about yourprivacy on our platform.
Last updated: January 2025. This policy applies to all players who access rggame.app from the Philippines.
When you register and use rg game, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, mobile number, email address, and the payment details you provide when making deposits or requesting withdrawals. We also collect device information such as your IP address, browser type, and mobile operating system to help us maintain platform security and improve your experience. During identity verification, we may request a government-issued ID or other supporting documents as required by Philippine regulations. All information you submit is stored securely and used only for the purposes described in this policy. We do not collect more data than is reasonably necessary to provide you with a safe and functional gaming environment.
The personal data we collect is used to create and manage your account, process financial transactions in Philippine pesos, verify your identity, and provide customer support when you need it. We also use your information to detect and prevent fraud, money laundering, and other activities that violate our Terms and Conditions or Philippine law. Aggregated and anonymised data may be used internally to analyse platform performance and improve the games and features we offer. We may send you service-related communications such as account confirmations, security alerts, and policy update notices. We will not use your personal data for unsolicited marketing without your explicit consent. If you have opted in to receive promotional messages, you may withdraw that consent at any time by contacting [email protected].
rg game does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary and under strict confidentiality agreements. We may also disclose your information to Philippine government authorities, regulators, or law enforcement agencies when required by law or when we believe disclosure is necessary to protect the rights and safety of our players or the public. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance. We require all third parties who handle your data on our behalf to maintain the same level of data protection that we apply internally.
We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form within our systems. Access to personal data is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data handling best practices. We conduct regular security reviews and vulnerability assessments to ensure our infrastructure remains robust against emerging threats. Despite these measures, no system is completely immune to risk, and we encourage you to use a strong, unique password for your rg game account and to keep your login credentials confidential at all times.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding your personal data that rg game is committed to upholding. These rights include:
To exercise any of these rights, please contact our support team at [email protected] with your request. We will respond within a reasonable timeframe and in accordance with applicable Philippine data protection law.
We may revise this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine regulations. When we make material changes, we will update the effective date shown at the top of this page. We recommend that all players review this policy periodically to stay informed about how their data is being handled. Continued use of the rg game platform after any update constitutes your acceptance of the revised policy. If you have questions or concerns about any aspect of this Privacy Policy, please reach out to our support team at [email protected] and we will be happy to assist you.
Our support team is ready to help with any data-related concerns. You can also visit our FAQ page for quick answers, or create a free account and start playing with confidence.